In AWS, you can create dashboard views of metrics collected from your workloads and from AWS. You can leverage CloudWatch or third-party applications to aggregate and present business-level views of operational activities, workloads, and activities. AWS provides workload insights through logging capabilities including AWS X-Ray, CloudWatch, CloudTrail, and VPC Flow Logs to identify workload issues to support Supports root cause analysis and remediation.
Observability allows you to focus on meaningful data and understand workload interactions and outputs. By focusing on essential insights and eliminating unnecessary data, you maintain a simple approach to understanding workload performance. It is necessary not only to collect data but also to interpret it correctly.
Effective and efficient management of operational events is necessary to achieve operational excellence. Prioritize responses to events based on their impact on the business and customers. Verify that if an alert is raised in response to an event, there is an associated process to run with a specifically identified owner.
Communicate the operational status of workloads through dashboards and notifications tailored to target audiences (e.g. customers, business, developers, operations) so they can take appropriate action, manage their expectations, and be notified when normal operations return.