The operational excellence pillar focuses on running and monitoring systems, and continually improving processes and procedures. Key topics include automating changes, responding to events, and defining standards to manage daily operations.
Amazon define operational excellence as a commitment to build software correctly while consistently delivering a great customer experience. It contains best practices for organizing your team, designing your workload, operating it at scale, and evolving it over time.
The goal of operational excellence is to get new features and bug fixes into customers’ hands quickly and reliably. Organizations that invest in operational excellence consistently delight customers while building new features, making changes, and dealing with failures. Along the way, operational excellence drives towards continuous integration and continuous delivery (CI/CD).
Memorable keywords about the design principles of the operational excellence pillar :
| Group work | CI/CD | Continuous improvement | Good experience |
|---|---|---|---|
| Predictions | Services | Results | Construction commitments |